Shipping policy
If you have any questions or concerns regarding shipping and delivery times, please advise our shipping policy below.
1. Order Processing
- All orders are processed and shipped within the same or next business day after the order is placed, excluding weekends and holidays.
- Once your order is processed, you will receive a confirmation email with tracking information to help you track your shipment.
2. Shipping Carriers
We use various shipping carriers to ensure timely delivery of your products, including DHL and UPS. We may also choose alternative shipping carriers if that means we can offer you reliable shipping with better rates.
3. Shipping Options
We offer two main shipping options to meet your needs:
- Express Shipping: For faster delivery that typically delivers within 1-3 business days, depending on your location.
- Economy Shipping: Generally takes longer (typically 7-10 business days) for delivery.
4. Shipping Costs
Shipping costs are calculated based on your location and the shipping method you select during checkout. The total shipping cost will be displayed to you before you complete your purchase.
5. International Shipping
We are pleased to offer international shipping, from our base in Europe. Please note that delivery times may vary depending on your location, especially if you are located outside of the EU.
- Customs and Import Taxes: Please be aware that international shipments may be subject to customs fees, import taxes, or duties once the package arrives in your country. These charges are the responsibility of the recipient, and The Numbing Spot is not responsible for any customs clearance fees that may incur after your parcel reaches the destination country.
- Delays: Shipping times may be affected by conditions outside of our control, such as extreme weather conditions, delays caused by the shipping carrier, or the customs clearance process in your country. Unfortunately, we cannot control these external factors and they may cause your order to arrive later than expected.
6. Order Tracking
Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number to monitor your package's progress through the shipping carrier's website.
7. Damaged or Lost Items
If your order arrives damaged or if you believe it is lost during transit, please contact us as soon as possible, providing your order number and relevant details. We will work with the shipping carrier to resolve the issue and either send you a replacement or offer a refund, depending on the situation.
8. Contact Us
If you have any questions or need assistance with shipping, feel free to reach out to us at:
Email: info@thenumbingspot.com
Important Notes:
While we process orders quickly, please understand that once the package is with the carrier, shipping times are subject to their policies and unforeseen delays.
By placing an order with The Numbing Spot, you agree to the terms outlined in this Shipping Policy.